{"id":4741,"date":"2010-11-10T11:58:47","date_gmt":"2010-11-10T15:58:47","guid":{"rendered":"http:\/\/www.schollnick.net\/wordpress\/?p=4741"},"modified":"2010-11-11T09:54:05","modified_gmt":"2010-11-11T13:54:05","slug":"iphone-4-still-the-most-reliable-smart-phone","status":"publish","type":"post","link":"http:\/\/www.schollnick.net\/wordpress\/2010\/11\/iphone-4-still-the-most-reliable-smart-phone\/","title":{"rendered":"iPhone 4 still the most reliable smart phone…"},"content":{"rendered":"

$\"smartphone-malfunctions.jpg\"$ <\/p>\n

SquareTrade looked at four months of iPhone 4 warranty claims, eight months of claims from Motorola and HTC owners, and a year of iPhone 3GS claims, then extrapolated a 12-month failure rate – excluding accidental damage – for all devices. The iPhone 4 device was the most reliable with only 2.1% of the owners reporting a malfunction, followed closely by iPhone 3GS and Motorola with 2.3%. HTC’s projected one-year failure rate was pegged at 3.7% and Blackberry’s at 6.3%.<\/p>\n

However, malfunctions only tell part of the story. “Accidental damage is responsible for over 75% of smart phone failures,” the\u00c2\u00a0 report<\/a> notes. And the metrics for damage are almost perfectly inverted when compared to failure rate: BlackBerrys are the most rugged with only 6.7% suffering an accident in the first 12 months, and the iPhone 4 – with a projected 9.4% suffering damage after a year – is the most fragile.<\/p>\n

Both manufacturers have made their devices more reliable since SquareTrade did its first study in November 2008. In that study, 11.9% of BlackBerrys and 5.6% of iPhone 3Gs failed due to malfunction in the first year. So Apple improved its failure rate by 62% with the last two models, and RIM reduced its incidence of malfunctions by 47%.<\/p>\n

\u00ef\u00bb\u00bfSource:\u00c2\u00a0 MacRumors<\/a>
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