Time Warner Cable: Please complain about our usage caps! – Ars Technica: “Time Warner Cable, fresh from announcing plans to roll out its 5GB-100GB monthly data caps in more test cities, got in touch with Ars today to tell us that it really, really wants to hear from customers, but could the angry epistles please go toward one specific e-mail account and not to everyone at TWC with a public address?

Jeff Simmermon, TWC’s head of Digital Communications, says that the company has already received its fair supply of angry missives. ‘Obviously,’ he says, ‘those of us with public-facing e-mail addresses have gotten a lot of them.’

The company has therefore (rather brilliantly) set up a special e-mail address for complaints: [email protected]. The central complaint inbox should make it simple to give customer feedback the attention it deserves.