My thoughts on the revised “tiers of service” from TWC.

  1. It’s nice that Time Warner is offering a lesser priced Internet service, but isn’t that what RoadRunner Lite already does? And 1 Gb total download for this lesser level… I’m sorry, but it should be at least 2 Gb…
  2. “Our usage data show that about 30% of our customers use less than 1 GB per month.” Now I’m a techie, we all know that… But I find this hard to believe that this isn’t some bean counter says “950 Mb per month is less than 1 Gb”. Even if the average for that 30% is 800 Mb, a few large Microsoft updates could easily cause someone to exceed 1 Gb. Up sell your services TWC.
  3. So, I will be forced to move from a RoadRunner Standard package at $45/month, to RoadRunner Turbo at $75/month, but now with a Tier limit of 100 Gb per month? And I don’t even know for sure that 100 Gb will cover my use? Or I switch to Earthlink high speed internet for $41.95/month ($29.95/for 6 months) for “up to 7 Mbps”, but no tier/bandwidth cap. Or for 72.95/month for “up to 10 Mbps”.

How can Earthlink offer these services over TWC’s lines, and be making a profit, if TWC can’t?

Does this make sense?